The Unresponsive Agency

The complaints abound; the U.S. Office of Personnel Management (OPM) is still way behind on its evaluation, review and decision-making process for all characters of retirements, disability retirements included. And now with all of the pressure to become more “efficient” under this current Administration, I am receiving reports from multiple sources that OPM is denying more and more FERS Disability Retirement applications.

It is a given that filing for Federal or Postal Disability Retirement with the U.S. Office of Personnel Management, must necessarily have an expectation of a time-consuming administrative process, precisely because of the encounter with a Federal bureaucracy.

At each step of the way, OPM has become more and more unresponsive, and with new cases coming in, the length of time at every stage, and “between” stages, has been extended. The process itself contains inherent milestones of delay: from filing the entire disability retirement application to a facility in Boyers, Pennsylvania, which merely annotates the receipt of the case and inputs the case into the computer system; to thereafter sending the disability retirement application, with all of its evidentiary submissions and attachments down to Washington, D.C., where it must first await assignment to a caseworker; then, upon assignment, for the caseworker to even get to the applicant’s submission for review and evaluation. Then, of course, there is the possibility that the entire packet will be selected to be sent out for review by a contract doctor.

The delays are beyond the control of the applicant, his or her FERS Disability Retirement attorney, or the Federal agency for whom the applicant worked. It is, ultimately, an administrative process which can be tedious, time-consuming, and fraught with delays and extended periods of silence.

Patience may well be a virtue, but the unresponsive manner in which the U.S. Office of Personnel Management has handled the delays, fails to engender much confidence in a system which should be most responsive to those in greater need.

Sincerely,

Robert R. McGill, Esquire
Federal Disability Retirement Lawyer

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